Industrial and Commercial Bank of Chinese

Mobile phone payment help

1 what is the mobile phone payment?

Mobile phone payment business is China Mobile group to provide a comprehensivemobile payment services, users open mobile phone payment account and deposit funds(prepaid), by SMS, Internet and other means of communication, the use of paymentaccounts charge payment, online shopping, Internet hydropower gas bill payments and other remote payment. Mobile phone payment account is different from the mobile phoneaccount independent capital account, mobile phone payment account recharge is not equal to pay the bill.

2 how to open mobile phone payment account?

Mobile phone payment account opened with the following five ways: SMS opened,website, business hall opened, customer service and the STK menu to open the opening.

1) SMS opened: edit the text "KT" to send 10658888, according to the text content reply "A" confirm open.

2) website: landing mobile phone payment business website (cmpay.10086.cn), click the "register", enter the mobile phone verification code, confirm read and agree to the mobile phone payment business customer service agreement, to confirm the personal information and set the password and the password and security question paid and alias,click "submit" to open an account.

3) business hall opened: Please bring valid identity documents to the mobile business hall for.

4) customer service account: by dial 10086 to mobile phone payment second-line servicemanual or IVR application to open the account, then according to the system under theprotocol message, reply message "A" confirm open.

5) the STK menu to open: if the user has changed the scene RFID－SIM card for card function, can pass the STK menu, business management functions to open mobile phone payment account.

Tips:

1) the 1.1 version of the mobile phone wallet card operation business opened, mobile phone payment account and mobile phone wallet will be opened at the same time; the 1 version of the mobile phone wallet card operation business open, independent openmobile phone payment account.

2) by SMS, business office, customer service, the STK menu to open an account after the success, mobile phone payment platform will automatically generate the "initial login password" and "initial payment password" message, and send it to your mobile phonenumber, please log on mobile phone payment business website to modify, and safekeeping.

3 mobile phone to pay to support the bank:

Common problem 4:

Q: mobile phone payment account. Can be used in dangdang.com shopping?

The different sources of A: packets, designated merchants is also different, users can log on mobile phone payment business website (https://cmpay.10086.cn), go to "my red envelope", query the red applicable businesses. As shown in fig.:

Q:

How long is the mobile phone payment payment term?

A: place an order within 72 hours

Q:

How much is the mobile phone payment payment limit?

The maximum amount of A: each time a user / daily consumption is 10000 yuan

Q:

How long is the mobile phone payment to the section time?

A: real-time into account

Q:

Mobile phone payment way how to refund?

The A: method of refund: back to the user's mobile phone payments, mobile phone users can pay by web site (https://cmpay.10086.cn) are now or continue shopping; refund time:is generally 3-7 working days, specific to the account to pay for the date when the bankshall prevail.